Frequently Asked Questions

Everything you need to know about your Big Agnes order.

What is your shipping policy?

We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited orders are delivered within 2-3 business days. Free shipping is available on orders over $150.

How do I return or exchange an item?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Use our online portal to generate a prepaid return label.

Are your materials sustainably sourced?

Yes, we prioritize the use of recycled fabrics and organic cotton. We are committed to reducing our environmental footprint through ethical manufacturing and high-quality, durable materials.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Affirm.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

How do I find the right size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.